Tradespersonnel

Help Desk – Silver

Live Support Instant support through a team of live technicians for hardware and software troubleshooting.
- Fast and efficient support for yourself and your team from qualified UK professionals.
- Access to support is very easy via:.

• Email
• or for an every faster response – Live Help will gain you access to one of our personnel online – instantly
• Security support
• Site visits
• Basic training for your staff on how to use your products and services

Remote Support is tailored to your profile – "we start and finish when you do" Access to a team of professionals – Skilled, efficient and qualified who will solve and support.

Coverage

• Network
• Software
• Peripherals

Service Desk - Gold

Total round the clock support

All the benefits of Help Desk support – with no extra charges, everything is included.

• Unlimited live support during your office hours
• Proactive network management – we won’t wait for faults
• On-site maintenance visits
• Free database and network upgrade support
• System monitoring and backups
• Reports on network statistics

Platinum:

All the benefits of the Silver package with the additional benefit of a part-time or permanently based workstation engineer on hand*

Choose your package

Service level	Number of Workstations	Price per month
Silver	Upto 5	£14.99
	6 - 10	£24.99
	11 - 30	£49.99
Gold	Upto 5	£24.99
	6 - 10	£39.99
	11 - 30	£59.99
Platinum	Upto 5	£99.99
	6 - 10	£114.99
	11 - 30	£134.99
* Apprentice @ £49.99 - Hours TBA